Returns & Exchanges
We want you to love your Sundae experience, but if your whipped shower foam isn't the perfect match, we offer returns on unopened items within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been used or had their security seals broken.
Check Eligibility
Ensure your products are in their original, unopened packaging and were purchased from our official online store within the last 30 days.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization and the correct shipping address.
Pack Your Items
Securely package your items to prevent damage during transit, ideally using the original Sundae shipping box to ensure sustainability.
Receive Your Refund
Once our warehouse team inspects and approves your return, we will process a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing